Refund & Digital Content Policy

Last updated: [DATE]

1. Digital Content Classification

The Product is digital content within the meaning of Directive (EU) 2019/770, supplied immediately after purchase.

Delivery occurs when an invitation email granting access is sent.

2. Withdrawal Waiver

The statutory 14-day right of withdrawal does not apply once delivery has begun, provided the Customer has:

* Consented to immediate delivery; and

* Acknowledged loss of withdrawal rights

This consent is collected via a separate checkbox at checkout.

3. No Refunds After Delivery

Once delivery has occurred, all sales are final except where mandatory EU law requires otherwise.

Refunds are not issued for:

* Change of mind

* Lack of use

* Incorrect email address

* Incompatibility with third-party software

* Subjective dissatisfaction

4. Repair-First Remedy

If the Product does not conform to its description due to a defect attributable to the Company:

1. The Customer must notify support within 72 hours of delivery

2. The Company may attempt correction within 14 days

3. A refund is considered only if correction fails

4. Usage-Based Exclusion

Where logs indicate that the Product has been:

* Downloaded

* Opened

* Used or modified

The Product is considered supplied and consumed, excluding refund eligibility except where legally unavoidable.

6. Verification & Cooperation

The Customer may be required to:

* Verify purchase details

* Cooperate with troubleshooting

* Confirm access status

Failure to cooperate suspends refund consideration.

7. Refund Method

Where a refund is legally required, it will be issued via the original payment method and processed within 14 days of approval.

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